As stated in our TOS:

Q. How do I get a refund on:

-> credit balances

A. We will initiate a refund up to 30 days from the time of your transaction. After which, we do not initiate refunds. Please note! This policy is posted on the add credit page under a link labeled: Refund policy. Please read this policy before adding any credit to your account.

Common follow up question:

Q. Does this mean I lose my balance if I cancel my account? 

A. No. You can return at anytime in the future and recover your account by re-registering with the email associated with your account. This will pull your account up with all balances and past activity intact.

-> On the membership fee

A. Only upon non-usuage of NAA, we will initiate a refund within 7 days of registration. After which, we do not initiate refunds whether you have used NAA (Need An Article) or not.